Refund & Return Policy

Last updated: 19 Sep 2026

Since we deliver groceries and other perishable items, our return and refund process is simple and time-limited so we can resolve issues while they're still fresh in memory (and the food is still fresh too).

1. Report a Problem Within 24 Hours

If an item arrives damaged, spoiled, wrong, or missing from your order, please call us within 24 hours of delivery at +91 80937 72315. Please have your order number ready - you can find it on your My Orders page.

2. What's Covered

• Item delivered damaged or spoiled
• Wrong item delivered
• Item missing from your delivered order
• Significant quality issue noticed right after delivery

3. What's Not Covered

• Change of mind after an order has been packed or delivered
• Fresh produce that was accepted in good condition and later spoils due to storage at home
• Requests made more than 24 hours after delivery

4. How a Refund is Processed (COD Orders)

Since we currently accept Cash on Delivery only, once a complaint is verified we will do one of the following, whichever works best for you:

• Send a replacement item on our next delivery run to your area, at no extra cost
• Refund the affected amount in cash, or adjust it against your next order

Online payments and automatic refunds aren't available yet - all refunds are arranged directly with you over a phone call to keep things quick and simple.

5. Order Cancellations

You can cancel an order free of charge any time before it is packed. Once your order is "Out for Delivery", please contact us directly and we'll do our best to accommodate, but cancellation may not be possible at that stage.

6. Contact Us

For any refund, return, or order issue, call:

Bikash Mohanty
Bhismagiri, Ganjam, Odisha
Phone: +91 80937 72315